Affiliate Only Package FAQ

Please refer to the FAQ below if you are on the Affiliate only package. The below FAQ is not relevant to brands on a higher tier package or if your brand downgraded from a higher tier package.

Support and Functionality

How do I reach out for customer support?
Can I upgrade?
Will I be able to access creator analytics?
How can I onboard a creator to the platform?
How can I see if a creator I want to extend a rate to is on the platform?
Will I be able to chat with creators or receive inbound chats?
I’m a creator onboarding my brand, can I track my own purchases?

Payment and Fees

How does your billing process work for commissions on the ShopMy network?
How do I add a card on file?
When will I get my first subscription invoice?
When will I get my first commission invoice?
What fees are included?
What does GMV refer to? Can you explain the 3.9% GMV?
Why do you charge a fee of 3.9%?
If I set someone’s commission to 0%, am I still charged the 3.9% transaction fee?
Do I pay commission or fees on taxes and shipping?

Returns and Order Updates

How does it work if an order is cancelled or returned? Do I still pay commission on those?
How long do I have to revert a purchase?
What is the attribution window for purchases?
Who is our point of contact?
What do you recommend for a commission rate?

Commission Rates and Discount Codes

How do I change the base rate being offered?
How do I extend a custom commission rate to an individual talent? How do I find the talent?
How do I extend a custom commissionable discount code to individual talent? How do I find the talent?
Can I make discount code restrictions in ShopMy?